Términos y condiciones

Thank you for visiting us, we believe that the small details can create a beautiful memory for all Life. Meraki wishes you could surprise your guests with our original selection of items.

Our help does not end with the sale, we are focused on making your shopping experience pleasant and positive, so we answer your questions, suggestions or requests

HOW CAN I MAKE AN ONLINE ORDER?

Ordering is easy and fast! You just have to select your favorite items, add them to your shopping cart and click “Buy” after selecting your payment method:

> By bank deposit or payment to the OXXO – For your order to be considered completed you must send us the e-mail payments@merakibodas.com, the payment voucher with your information.

> Or through your debit or credit card through a completely secure platform provided by PayPal, which automatically processes payments from start to finish, eliminating any risk of losing money. These bank details are entered by the customer directly into the payment platform, so Meraki Boda Boutique never has knowledge of the financial information of its customers.

Once the payment is received, the order is processed and the delivery time is 7 business days.

ORDER CONFIRMATION

You will immediately receive an email confirming your order. If you placed your order online and made the payment by bank deposit, we ask you to send your proof of payment with your data to correo@merakibodas.com

CAN I MAKE ORDERS BY TELEPHONE?

Orders are accepted by telephone at (984) 157 7021 or (984) 202 4248. Our customer service advisors are available from Monday to Friday 10 a.m. to 8:00 p.m, in the same way to answer your questions. We would love to talk with you!

Is an online purchase safe?

When you decide to make an online purchase, our site directs you to the PayPal payment system, which is the safest in the world and has the most advanced data protection technology. It has uninterrupted monitoring of transactions, fraud-proof models, 100% protection against unauthorized payments sent from your account, Purchase protection programs and the PayPal verification system.

How is my contact information used?

We request your email address so that we can confirm your order. We ask for your telephone number to contact you in case we need to give you information about your order. Rest assured that we will never rent or sell your contact information to anyone for any reason.

PLACES WHERE THE DELIVERY OF THE PRODUCT AND COSTS APPLIES:

Playa del Carmen (free)

Tulum (180 pesos)

Puerto Aventuras (100 pesos)

Puerto Morelos (100 pesos)

Cancun (Plaza las Américas 180 pesos)

CANCELLATION OR CHANGE POLICY

Please check the order confirmation immediately after receiving it. You can make changes or cancel your order as long as the order has not been sent. We recommend that you talk to a customer advisor at tel. (984) 157 7021 or (984) 202 4248 as soon as possible with changes or cancellations so that we can satisfy your request, without additional charges. If an order is already processed, no changes can be made.

We are proud to have high quality items, and we hope you are satisfied with your order. When you receive your order, please inspect it to verify that all items meet the specifications. If for some reason it is not like that, let us know in the next 24 hours.

The returns apply only in the following causes:

Si el producto llega roto o dañado “>> If the product arrives broken or damaged

If we do not have the returned product, you can make the change for the product of your preference, or request a refund

CASH RETURN

Meraki Boda Boutique is committed to sending all the products that its customers acquire through its website, except in the following cases where the money refund applies:

made using the same method with which the payment was made, within a maximum period of one week.

cancel the missing products. It should be noted that only the products where specifically Meraki Boda Boutique declares that there was a failure can be canceled from the order.

RESPONSIBILITY

Meraki Boda Boutique declares that it has adopted the necessary measures that, within its possibilities and the state of technology, allow the proper functioning of the Website. However, Meraki Boda Boutique is not responsible for any damage, loss or damage caused to the User due to failures in the system, server or Internet, (ii) any virus that could infect the User’s equipment as a consequence of access and / or use of the Site, (iii) the continuity and availability of the Content; (iv) the absence of errors in the Content or the correction of any defect that may occur; (v) the damages caused by any person that violates the security systems of the Site.

The User at no time may attribute any liability or demand compensation to Meraki Boda Boutique, in virtue of the damages resulting from technical difficulties or any failure in the Internet system. The User acknowledges and accepts that the system may eventually not be available due to technical difficulties or Internet failures, or for any other circumstance outside Meraki Boda Boutique, so in such cases it will be attempted to restore it as quickly as possible without this may imply some kind of responsibility.

PURCHASE RECEIPT FORMAT

(it is sent to the customer’s email when the purchase is made)

Full name.

Product name.

Quantity.

Place and date to deliver the product.

Telephone contact.

Purchase order number.

REVISION OF TERMS AND CONDITIONS

Meraki Bodas will constantly review these terms and conditions to make the necessary adjustments. By using this website, you must periodically visit this page to review the current terms and conditions.

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